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Planned system outage - 12 September 2026 | Our online services including myIR, self service phone lines and gateway services will be unavailable on Saturday 12 September, 2026 from 1pm to approximately 10.30pm while we complete a planned system update. We apologise for any inconvenience this may cause.

It's important to tell us if you're made redundant as your entitlement to Working for Families Tax Credits (WfFTC) is likely to change.

We can help you claim your full entitlement and reduce the risk of having a debt to pay back at the end of the tax year.

Working for Families Tax Credits are paid by:

  • regular payments during the year
  • a lump sum after the end of the tax year.

Weekly or fortnightly payments

If your Working for Families payments are weekly or fortnightly, you need to work out if your payments should go up or down. Contact us to find out.

Changes to your family situation, income and working hours 

End-of-the-year payment

If you're expecting to get Working for Families paid in a lump sum at the end of the tax year, you have 2 options.

You can either:

  • wait until after the end of the tax year
  • start getting your payments weekly or fortnightly.

Contact us if you want to change your payments to weekly or fortnightly.

Contact us about Working for Families

Unable to pay a bill

If you have an end-of-year Working for Families bill you cannot afford to pay, contact us to discuss your options.

Contact us about debt and refunds

Could you get Working for Families?

If you are not already getting Working for Families, find out if you're entitled to receive anything.

Can you get Working for Families? 

Other redundancy information

Redundancy and income tax

Redundancy and KiwiSaver

Redundancy and student loans

Redundancy and child support

Last updated: 01 Sep 2026
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